TRAVELReception is a provider of sightseeing tours, travel experiences and ground transportation worldwide.

Travelreception.com offers carefully selected activities worldwide with user-friendly features such as ‘Traveler Reviews’, ‘Add to Cart’, ‘Suggested Itineraries’ and ‘Promotional Code’ . TRAVELReception meets varied interests of travelers.

Its wide range of products and services is available on www.travelreception.com and also through a network of over 5000 travel agencies and affiliates around the world. TRAVELReception has offices in Singapore and Indonesia offering its services in many languages.

In 2013 a team of experienced travel professionals got together to create TRAVELReception. They have been involved in the growth of the Internet Travel Industry from the very beginning and knew that the next stage in the industry was to create a simple online reservation system that allows travelers to book quality travel experiences quickly and easily.

TRAVELReception has proven to be an invaluable online resource for travelers looking to book tours, attractions and hotels worldwide. With millions of visitors every year our already extensive market is growing day by day.
Great Activities

TRAVELReception has one of the largest online inventories of tours and things to do and we continue to extend our inventory by adding in tens of new activities every day. To guarantee travelers' satisfaction we select only leading tour operators from across the globe. Our network of tour suppliers must meet our standards of quality and customer service dedication.

  • City Tours & Sightseeing
  • Day Trips & Excursions outside the city
  • Private Tours
  • Night Tours
  • Cruises, Mini & Dinner Cruises
  • Shows & Concerts
  • Wildlife and Nature
  • Honeymoon
  • Wellness for Body and Soul
  • Culture and History
  • Adventure
  • Sport Activities
  • Culture and History
  • and much more…

Great Customer Service

We are here to help so please do contact us. Our expert and talented staff are committed to answering all your questions and meeting any need you may have. Nothing but the highest level of service is accepted at TRAVELReception.
All enquiries are addressed within one business day.

Great features

Instant Confirmation of Bookings: book, print voucher and go!
Mobile Site and Mobile Apps allowing customers to book hotels and tours using their mobile phones
Add to Cart allowing customers to book multiple products in one transaction.
Languages our website travelreception.com is available in multiple languages
Traveler Reviews and Photo Reviews highlighting the best experiences our customers want to share

And with our low price guarantee, secure and easy booking, and button Add to Cart , your online experience on TRAVELReception will always be fast and efficient.

Great Services for Travel Professionals

Work with us!
We will provide your customers with the greatest selection of travel activities and ground transportation worldwide.
See our Travel Agent Program, Affiliate Program and White Label Solutions for more information.

Travelreception.com values your privacy. It is important that you have a clear understanding of our practices in regards to information collection and information usage and that you have full control of which personal information you provide to travelrecepetion.com.

When making a booking through travelreception.com we need to collect certain details in order to process the transaction and fulfill your order. This information includes (but not limited to) the following: your name, nationality, credit card details and contact information
(email, phone and fax number).

You agree that by disclosing your personal information to us we may include your record in our database.
Travelreception.com remains the owner of any information collected on the website and has no intention of changing this policy in the future. Use of contact information (e.g. email) is for us to send you booking related information such as confirmation, vouchers, etc. You may also receive some promotional materials from us time to time.

Should you prefer not to receive promotional emails, an unsubscribe link is located below the promotional emails. You may also contact our Customer Service.

Disclosure of information is limited only to parties (such as hotels, excursion, airlines, etc.) connected to fulfilling the service/s you have ordered. Travelreception.com does not sell, rent or otherwise trade any personal information from our guests to any party for marketing purposes.

Travelreception.com also reserves the right to disclose personal information only if required to do so by law, by court order, by law enforcement, by governmental authorities or in good faith belief that such disclosure is necessary to protect the rights or properties of travelreception.com, our guests/users or the public.

Where links are present that will result in you leaving the travelreception.com website and being taken to third-party websites, please do note that any information that you may provide to these third-party websites are not covered by Travelreception.com privacy policy and as such we do recommend that you review their privacy and security policies.
We, at travelreception.com give the utmost importance to keeping your data secure at all times. Secure Sockets Layer (SSL) technology, a strong encryption technology to ensure the safe transmission of all credit card transactions and personal information is implemented.

A digital certificate from Thawte, a recognized industry leader has been obtained. You can view this site certificate on the secure pages by clicking on the padlock icon (or solid key) found on the status bar of your browser.
All reservation availability in travelreception.com is provided directly from our partners with instant confirmation. Travelreception.com will guarantee a complete reservation after all payment has been materialized through our website.
All tours must be pre-paid except otherwise stated. We accept Visa, MasterCard, American Express Cards. Payment will be listed as "PT. Pergi Berlibur Indonesia on behalf of travelreception.com on the credit card statement. You will be charged in local currency of IDR at the conversion's rate applicable on the date of your booking.

Travelreception.com has a secure payment system that guarantees your information to be confidential while using your credit card. We use Secure Socket Layer (SSL) technology to encrypt all information when using credit card for online transaction.

Our cancellation policy will be automatically sent in our confirmation letter of cancellation to your email address. The entire cancellation must be processed during our working hours 09.00-17.00 (GMT+8). Cancellation fees may occur when cancelling a booking with travelreception.com as outlined below. Additional fees may be levied by the individual supplier/operator of the tour (see your Voucher for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fee.

  1. Event, Attraction, Theater, Show or Coupon Ticket
  2. These are non-refundable in all circumstances.
    ii. Gift Certificate (promotional code)
        These are non-refundable in all circumstances.
    iii. Other Tour Products & Services
        Cancellation more than 48 hours before the services begin : You will be charged a 10% cancellation fee.
        Cancellation between 48-24 hours before the services begin: You will be charged a 50% cancellation fee.
        Cancellation between 24-0 hours before the services begin : You will be charged a 100% cancellation fee (no refund).

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on travelreception.com and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Please note that certain suppliers apply more stringent cancellation fees than others.

Travelreception.com is committed to provide an easy and fast refund process. To process your refund please contact our Customer Service.

Any refund will be processed directly through your credit card that was used on your reservation and it will take a processing time within 30 (thirty) working days. Some hotels or tour suppliers will add penalty fees. Please check the policies carefully.

Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. Travelreception.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

Allotment booking will hold in 30 (thirty) minutes after you click add to cart or checkout booking. Complete your transaction before 30 minutes otherwise your transaction will be reset.

It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

Under no circumstances will TRAVELReception or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Travelreception.com regardless of the form of action.

TRAVELReception and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.

Furthermore, TRAVELReception and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

TRAVELReception’s content - including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to travelreception.com , service provider, operator and/or distribution partner – is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

At travelreception.com we check and recheck the details about all the products and services we offer for accuracy. However, TRAVELReception does not warrant that functionality, content or information contained on Travelreception.com will be uninterrupted or error free, that defects will be corrected, or that Travelreception.com or the servers that make it available are free of viruses or bugs.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

You agree that you will not, and will not assist or enable others to:

  • use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the site;
  • use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
  • use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
  • use the site to promote bigotry or discrimination against protected classes;
  • use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
  • use the site to submit or transmit pornography or illegal content;
  • use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses"); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.

We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Site if you misuse the Site. Any such termination or suspension could prevent you from accessing your account, the Site, your Content, Site Content, or any other related information.

You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.

At TRAVELReception, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously. We have prepared this Privacy Policy to help you understand how TRAVELReception collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

What is TRAVELReception?

TRAVELReception is a provider of sightseeing tours, travel experiences and ground transportation worldwide.

In 2013 a team of experienced travel professionals got together to create TRAVELReception. They have been involved in the growth of the Internet Travel Industry from the very beginning and knew that the next stage in the industry was to create a simple online reservation system that allows travelers to book quality travel experiences quickly and easily.

TRAVELReception has proven to be an invaluable online resource for travelers looking to book tours, attractions and hotels worldwide. With millions of visitors every year our already extensive market is growing day by day.

Why book with TRAVELReception?

    1. Reservation through TRAVELReception will give you an ease of searching for tours and excursions. Finding tour availabilities with dates and prices implemented on a user-friendly table could never be easier.
    2. We guarantee that the prices on our table are the best and the lowest. If you have found a cheaper price at another website, please do contact us and we will give you minimum the same price that you found.
    3. We will confirm your reservation status immediately by email or telephone.
    4. We have the button ‘Add to Cart’ for an easy and multiple product purchase transaction.
    5. Direct payment online through our website.

How do I make a reservation?

Reservation can be done through our website by choosing a destination on the menu. You will find choices of tours listed by budget, types of activity and name. You are also able to use the search table by typing one word of the activity you are looking for and the search engine will deliver you the result or will find another activity that matches your criteria.

If you have any special requests please enter it into the ‘Special Notes’ box on your reservation form. Special requests will be subject to availability at all times.

What should I do after filling out the reservation form?

After you filled out the reservation form and before submitting it, please make sure all important information such as your first name, tour name, hotel name, check-in and check-out date. After submitting, the booking can only be changed via a cancellation and rebooking process.

After submitting your reservation you will move to the step of credit card payment.

As soon as the booking process has been completed, you will receive a confirmation email with the details of your booking. Please keep your confirmation details so you can check the history of your booking any time after booking.

When will I receive the Booking Voucher?

The Booking Voucher will be issued and sent once after your payment has been received. If you have not received the Booking Voucher within 24 hours, en error must have occurred. In this case we ask you to contact TRAVELReception Hotline Support on (+62361) 288362 during working hours 09:00 -17:00 WITA.

I lost my Booking Voucher. Can I still join the booked tour?

Please print and bring your Booking Voucher with you. You will need to present it to the tour supplier at the beginning of your tour.

Do you have a question about your booking? What activities do we offer? Do you wish to be our partner?

  • Feel free to contact us about your trip or with any enquiries you may have
  • Office Hours : 09.00 - 17.00 (GMT+8)
We respond to all enquiries within one business day.
Please contact us by Email, Phone, Fax, or Chat. Or request a Call Back.

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Indonesia
Jalan Bypass Ngurah Rai, No.7, Sanur 80227
Mailing address: P.O. Box 3375 Denpasar 80033 Bali-Indonesia
support@travelreception.com

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+62361-286333
support[at]travelreception.com

24-hours Hotline
081 338 754899

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